Receptionist

at  RWJBarnabas Health

JOB OVERVIEW:

The Receptionist maintains high standards on a daily basis as they pertain to customer service within the Reception department. They are responsible for maintaining patient information services at the lobby reception desk and other designated locations. The Receptionist demonstrates positive guest relations to all patients, staff and visitors.

QUALIFICATIONS:

Required:

• High School diploma

Preferred:

• Customer service experience

SCHEDULING REQUIREMENTS:

• Day Shift, 7:00am 3:30pm each day
• Rotating weekend and holiday schedule
• Part-Time

ESSENTIAL FUNCTIONS:

• Greets patients and visitors as soon as they approach the desk in a courteous manner
• Offers assistance and provides accurate information and directions
• Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
• Exhibits proficiency in computer use
• Ensures that visitors and callers receive accurate information.
• Answers telephone calls promptly and appropriately
• Adheres to department policy regarding transferring calls and disseminating patient information
• Demonstrates telephone courtesy and positive guest relations skills
• Has general knowledge of all department locations throughout the hospital
• Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric
• Has knowledge of Hospital Policy regarding courtesy parking
• Has knowledge of Patient privacy policy and procedures
• Checks and assigns vendor passes
• Checks employee ID badges
• Monitors and reports suspicious activity to security
• Assists in the training and supervision of volunteers assigned at the Info desk
• Demonstrates sensitivity and tact in dealing with volunteersAssists with any other functions which pertain to the Reception Services and Security department

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.