Receptionist

at  RWJBarnabas Health

JOB OVERVIEW:

The Receptionist is the first face customers interact with upon entering the building. Must possess exceptional customer service skills.

QUALIFICATIONS:

Required:

• Must demonstrate exceptional customer service skills, especially communication skills
• Must be able to read, write and speak and understand the English language
• Must demonstrate the ability to multitask and prioritize customer s needs
• Familiarity with computers and their functions
• Must be able to demonstrate impeccable follow-through

SCHEDULING REQUIREMENTS:

• Day Shift
• Mon- Fri- 8:30am to 5pm
• Full-Time

ESSENTIAL FUNCTIONS:

• Greet all patients and visitors
• Produce Fast Pass for all visitor/vendors/patients
• Schedule Uber Health transportation for patients
• Provide patient comfort and emotional support
• Ability to use Martii phone to assist patients who do not speak English
• Assist patients to their destination as warranted,
• This may require wheelchair, oxygen, walkers
• Assist waiting patients with requests
• Promptly report any patient dissatisfaction issues to direct supervisor
• Answers Lobby phones in a timely manner and transfer calls to appropriate offices
• Works collaboratively with Cancer Center Administration in managing throughput in the lobby and assisting with meeting room reservations

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.