Receptionist

at  Shannon Springs Hotel

• To ensure the smooth daily operations of the Front Office Department, that all requested reports are completed as requested, and that all postings and other transactions are completed as standards.
• To maintain highest standard of service to guests throughout the Front Office Department at all times.
• To actively promote good customer relations.
• To assist in F&B departments when applicable and to the needs of the business
• To be fully conversant and comply with health, safety, hygiene, fire and security regulations of the Hotel.
• To maximize the room sales potential of the hotel, by skilful selling.
• To ensure that registration cards are printed daily and are completed correctly on check-in, the information is entered in the computer, and a key card is given to each arrival.
• To ensure that a complete handover is written to the oncoming shift, making sure that guest special rates, and special requests are noted and go through, eg 6 pm releases, etc.
• To ensure that your floats are correct.
• To be in regular contact with the Accommodation Department throughout the day and ensure that they are aware of changes or updates in relation to the bedrooms, such as stay on’s etc.
• To capture guest business cards at reception and update the client database accordingly.
• Develop sales leads and setup appointments for show arounds in conjunction with the General Manager/Owners of the Hotel

Please refer the Job description for details