Receptionist/Stationery Officer

at  HIA

Receptionist/Stationery Officer

• Excellent career opportunity with Perth location
• Professional, supportive team environment
• Full time, permanent position with flexible hours

THE ROLE

The Customer Service & Administration Officer acts as the first point of contact for the Association’s Western Australian members via phone and counter service. The role is also responsible for coordination of the HIA contracts and stationery business through counter and online sales, ensuring the HIA is the building practitioner’s indispensable business partner.

KEY RESPONSIBILITIES FOR THIS ROLE INCLUDE

• Answering and re-directing incoming calls and providing accurate information;
• Greeting visitors to HIA front reception and managing requirements;
• Attend to Perth office counter enquiries and direct to appropriate staff members;
• Coordinating office functions, including but not limited to ordering office supplies, maintaining office equipment and property maintenance;
• Administrative duties, including Membership data entry, invoicing, banking and petty cash.
• Supporting HIA’s National and Regional membership strategies by assisting the membership team with calls and emails for renewal and recruitment purposes;
• Proactively engages with members to provide information, inform of services and determine how HIA may provide support.
• Sale of all HIA stationery via direct contact, phone orders, internet orders and mail orders;
• Maintain stationery stock and inventory levels, including reordering.
• Manage room hire bookings and coordination of servicing to meeting room hire attendance;
• Provide a client-friendly service that caters for, and delivers on, HIA’s member needs and ensures the delivery of quality customer service;