Receptionist (SUP-DB60-001)

at  Bethany Care Society

ABOUT BETHANY

Bethany Care Society (Bethany) is one of Western Canada’s largest faith-based, not-for-profit providers of care, housing, and community services for seniors and adults with disabilities. For 78 years, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. We create caring communities to help Albertans age well.

ABOUT THE ROLE

With a passion for care towards residents, families and team members, the Receptionist is accountable to perform reception/administrative duties for Bethany Didsbury and Aspen Ridge Lodge in accordance with Bethany’s values. This position requires the use of strong interpersonal and communication skills in liaising with staff and the general public.

WHAT YOU WILL DO:

Reporting to the Site Administrator, Didsbury, in this role you will oversee the day-to-day operations of the Bethany Didsbury team, ensuring the efficient and safe operations of the facility.
Individual responsibilities will fall under the following areas of focus.

Service Excellence: Accountable for the provision of Front Office and Reception to Bethany Care Center.

• Answers incoming calls, screens and directs calls for all departments and staff
• Treats switchboard coverage as priority, and makes reasonable attempts to remain at desk or find appropriate coverage
• Keeps relief coverage apprised of required directions and/or special instructions for coverage as required
• Receives and screens calls and relays messages accurately and to appropriate staff
• Provides non-confidential information and responds to general inquiries
• Greets customers/clients and provides information and direction in a pleasant and professional manner
• Responsible for incoming and outgoing mail: applying postage, sorting, date stamping and distributing on a daily basis
• Ships, arranges for courier services and receives materials on behalf of BCS departments as required
• Screens and relays email messages from designated email accounts
• Maintains front office equipment, and troubleshoots as required
• Types letters and performs administrative tasks as requested

Leadership: Accountable for providing support and participating as an active member of the BCS administrative team

• Positively engages in a collaborative team environment with respect to others ideas and contributions
• Demonstrates support for and positively represents the Office of the President and CEO and BCS in all related matters; interacts professionally and maintains positive relations with internal and external clients

Team Work: Cares for and works cooperatively with others as an effective team member

• Regularly attends and participates in administrative team meetings
• Contributes ideas and supports the decisions and processes developed by the team
• Assists with implementing, promoting and communicating current and new administrative processes in support of the organization’s business plan
• Supports administrative team through timely completion of assigned tasks
• Responsible for and maintaining of the kitchen with the amenities (coffee, creamers, sugar, salt/pepper, hot chocolate, tea, dishes, glassware and cutlery and emptying and filling up the dishwasher every night and emptying it out every morning.

Pro-active Learner: Demonstrates the vision and values of Bethany and lives out the mission of Creating Caring Communities

• Understands, follows and applies all Bethany Standards of Conduct.
• Attends and actively participates in education opportunities, health and safety training and safe equipment operation training as required.
• Collaborates, communicates and shares knowledge and learning experiences with co-workers.
• Demonstrates commitment to learning new skills, and actively participates in workplace projects.

Safety: Contributes to a safe environment for residents, the team and self by understanding and adhering to safety guidelines and practices at all times

• Identifies and mitigates unsafe conditions in the work environment, including immediate reporting of any unsafe conditions.
• Strong knowledge of body mechanics and proper lifting techniques.
• Utilizes the reporting process for Employee Injury and Hazardous conditions and resident unusual occurrences.
• Participates in fire drills and understands fire, WHMIS, MSIP and general safety procedures.