Receptionist

at  The Cinnamon Club

RECEPTIONIST

As a member of the Cinnamon Collection team, we want you to devote your time and attention to delivering extraordinary guest experiences. We have built up a reputation of serving the highest quality Indian cuisine all cooked to order and served with friendly hospitality.

• To maximise booking potential by constant update and maintenance of the reservations system.
• To plan meal sessions by drafting efficient table plans and to run ‘the book’ during those sessions.
• To maximise cover potential by allowing for late bookings, walk-ins and last-minute cover adjustment as well as using every table to its optimum capacity.
• To update the reservations system by the end of every service.
• To make and answer all telephone calls with a professional, friendly, and clear voice. To always be polite, respectful, focused on finding solutions for the guests and colleagues. To never sound angry, tired, or frustrated on the telephone or be rude.
• To greet and seat all guests with the utmost friendliness and professionalism.
• To be fully familiar with regular and VIP guests.
• To work according to the agreed operating procedures laid out in the Reception Manual.
• To assist with clearing and resetting of tables whenever needed.
• To liaise fully with the kitchen, floor, and bar prior to and during service sessions to ensure that they are all fully briefed / updated on all relevant detail.
• To communicate with the relevant staff members when relocating between departments.
• To print, maintain and update menus/ wine lists/covers and ensure that there are enough for every service.
• To maintain the highest possible standards of personal hygiene and appearance in compliance with company rules regarding personal appearance.
• To ensure the highest levels of cleanliness, hygiene and safety at work at all times in accordance with the Health and Safety at Work Act 1977.
• To report any customer complaints or comments immediately to the Reception Manager or Duty Manager
• To keep the cloakroom clean and tidy at all times.
• To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.