Receptionist

at  The Stafford London

We are looking for a Receptionist to join our team at The Stafford Hotel.

QUALITIES WE ARE LOOKING FOR:

• Previous 5* star experience as a receptionist in a hotel is desirable
• A passion for 5* guest service
• Well presented, friendly, professional
• A positive attitude
• Forward-thinking and innovative
• Strives to deliver excellent service
• Knowledge of Opera
• Great with people
  If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you.
  If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you!
  Please apply now, we are looking forward to receiving your application.
  The successful candidate must already have eligibility to work in the UK.

• Creating a welcoming atmosphere for all guests.
• Ensuring each guest is escorted to their room and familiarised with the facilities of the hotel.
• Accurately performing all cashiering activities, such as taking all payment types upon check-out (cash, debit or credit card) and resolving any late and disputed charges.
• Be aware of all daily functions, events, VIPs and group arrivals.
• Informing the Reception Manager of all complaints, and updating guest profile notes as appropriate.
• Answering the telephone as per The Stafford’s standards.
• Assisting the reservation department if necessary.
• Implementing effective up selling activities to ensure maximum room revenue through effective rate management.