Receptionist - Urgent Treatment Centre

at  East Suffolk and North Essex NHS Foundation Trust

The Colchester Urgent Treatment Centre is located at the front of Colchester Hospital’s and manage patients that need both Urgent and Emergency care. The UTC will see, treat and discharge patients or stream patients to the most suitable service dependant on their needs, including ED. The UTC is open 7am to midnight, 7 days a week, but have Reception cover 24 hours a day.
We are looking for an experienced receptionist to join the service to work as part of a team providing an efficient and effective reception service 24/7 to patients and visitors attending the Urgent Treatment Centre. The reception team also assist the Emergency Department team and will be expected to cover the ED Major reception as and when needed.
You will be confident in dealing with issues of confidentiality and able to provide a high level of customer care, ensuring patients details are accurately recorded and the relevant documentation generated to support safe patient care. This position is instrumental in creating a good ‘first impression’ of both the Trust and the Department.
You must be able to remain calm in a busy environment whilst being able to deal with distressed people. You should have excellent communication as you will frequently be the first point of contact and may be dealing with people who are in a distressed state.
UTC Reception is open 24 hours a day, 7 days a week and staff are expected to work shifts covering these hours.
Booking in patients to both the UTC and ED, using SystmOne and Careflow
Recording accurate and precise data on to a Patients record.
First Point of contact for patients, both face to face and via telephone
Directing or accompanying relatives looking for patients within both ED and UTC
Answering queries over the phone
Scanning relevant documentation on to the patients records
Monitoring the 111 appointment booking system and ensuring Clinical co-ordinator is aware of issues
Liaising with the clinical staff ensuing patients requests are met
Good communication Skills
Cheerful and friendly
Check and understand patients vital signs
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities of this role please see the attached job description and person specification

Please refer the Job description for details