Receptionist - Urgent Treatment Centre

at  LCW UCC

Key Working Relationships: The post holder will provide a face-to-face reception service in a busy GP led UTC always dealing with members of the public in a polite and courteous manner. The post holder will be required to work within a large team supporting clinical and operational staff with all administrative tasks. It will also involve liaising directly with GPs, clinicians, LAS, and the working as a team alongside the A&E admin team performing daily duties, ensuring a seamless patient journey Communication: To demonstrate politeness, courtesy, respect and sensitivity in dealing with patients/ clients, visitors/relatives and colleagues, maintaining good customer relations. To adapt communication skills to meet the needs of patients who may have barriers to understanding e.g.
language To work cohesively with all members of the team in ensuring that the very best services to patients are provided at all times. Confidentiality: The post-holder must maintain confidentiality of information about staff, patients and health service business and be aware of the Data Protection Act (1984) and Access to Health Records Act (1990). Clinical Governance & Risk Management: LCW UCC believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee you are expected to take a proactive role in supporting the clinical governance agenda by: Talking part in activities for improving quality such as clinical audit Identifying and managing risks through incident and near miss reporting and undertaking risk assessments Following LCW polices, guidelines and procedures Maintaining your continue professional development Education and Training/Self-Development: To identify own training and development needs and undertake appropriate training/ education as required To demonstrate skills and activities to others who are undertaking similar work To participate in an annual performance review process, including taking responsibility for maintaining a record of own personal and/or professional development To attend all statutory and mandatory training as and when required to do s

Please refer the Job description for details