Receptionist

at  Valor Hospitality

WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT VALOR

On a scale of one to ten, how warm are your welcomes & goodbyes?
When it comes to customer service will you go to infinity and beyond?
We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!
At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!
As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.
If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you!

HOTEL DESCRIPTION

Holiday Inn Southampton-Eastleigh is an inspiring Eastleigh hotel with the M3 and M27 motorways close by, and Southampton Airport only a 10-minute drive away. Eastleigh Station is a mile and a half away and cruise passengers are within easy reach of the Southhampton cruise terminals. The hotel offers 10 flexible function rooms that can accommodate up to 150 guests, has a restaurant and sleek lounge bar.
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.

THE ROLE

As ‘Receptionist’ you’ll be on the front line, delivering on our mission!
You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

WHAT YOU’LL BE DOING

• Top quality Customer service
• Working as part of a great team
• First point of contact for our guests
• Checking guest in and out, processing payments
• Good knowledge of the hotel facilities and services we offer
• Maximising revenue through upselling and room sales
• Administration and Technology savvy
• Available to work when the team and customer needs you