Recreation Manager (Senior Field Guide)

at  Marriott International Inc

Job Number 24063522
Job Category Golf, Fitness, & Entertainment
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

To oversee, coordinate and develop the personalised tours, field activities and services for the guests and visitors of the Resort. To participate in and assist with the ecological work, and to act as the primary link between the guest and the field operations, ensuring that the standards of all equipment, animal stock and facilities used by Field Guides and guests are safe and maintained at the required standards. To be responsible for communication between guests and Guides, and for development and training the Resort Field Officers with regard to ecology, history, heritage and culture. Daily allocation of duties to Guides in line with the Resort’s services and functionality.

SKILLS AND KNOWLEDGE

• A Degree, Diploma or recognized training in Ecology, Biological Sciences, or relevant area of study.
• Training in P.R. or guest services is relevant but not essential.
• Any of the following specialized areas of interest, ability or training would be relevant:
  1) Experience of equestrian/animal care.
  2) Knowledge of Falconry and avian care.
  3) Archaeology.
  4) Natural Sciences.
  5) Professional guiding

EDUCATION OR CERTIFICATION

• The candidate should have one or more of the following abilities/experiences/traits:
  1) English plus one / more languages. Fluency in Arabic / German / French / Italian / a Nordic language
  2) A First Aid Diploma would be beneficial
  3) The candidate should be single or if married, without child dependent.

JOB ACCOUNTABILITIES:

• To ensure the required arrangements and guests requests for activities and tours is coordinated with Reception for guest check-in, check-out and billing procedures
• To ensure that allocated guests receive the activities, tours, special functions and excursions in an informed and educational manner, while maintaining the policies, procedures and safety systems of the Resort. This to be done by maintaining personal contact and safe activities with the guest, and providing continuity to the guests interactions with the other departments of the Resort, coordinated with the Resort Operations Manager.
• To oversee Resort Field Guide’s department, and to ensure that this unit disciplined and well-coordinated with Front Office / Guest Relations and other resort operations. This is to ensure that the guest receives the full services of the resort in a well-coordinated and thorough manner.
• To coordinate with the Reserve Officer and Facilities manager the resort property pertaining to ecological maintenance and monitoring, and to ensure its sound development as part of an integrated environmental policy for the region. This includes the routine works required for the housing and care of domestic animals, and for the continual monitoring of wild animal species.
• To pass on all relevant information, (including complaints), to the other departments in the operation, to ensure that the guest receives services in a well-coordinated and timely manner. This includes additional information which may be relevant to developing and upgrading services, Guest History records, Management and Sales & Marketing.
• To monitor the use and maintenance of all equipment provided for the activities, tours and excursions, (including vehicles), is maintained according to the standards laid down by the Resort Management; and to report on any works to be carried out to the relevant Department.
• To ensure that the image of the Resort, the Group, Dubai and its policies are maintained through provision of a disciplined, groomed and professional approach, at all times promoting a friendly, informal and polite relationship between guests and the Resort staff.
• To actively enquire and recommend the services, activities and facilities of the resort to guests and visitors, ensuring that they are kept informed of the full range of options available to them.
• To ensure that existing knowledge which is relevant to the services of the resort is created, maintained and upgraded, in order to maintain the function of being the primary information source for visitors to the resort and to the U.A.E.

OTHER ACCOUNTABILITIES:

• The job holder is expected, as part of their guest service duties, to assist other departments in their service delivery. This is part of the personalised services offered, and provides continuity for the guest as they move between individual department services.
• The position requires activities that may be physically demanding. The job holder will therefore require some sporting and other physical abilities.

The following are specific responsibilities and contributions critical to the successful performance of the position: