Recreation Receptionist

at  Anantara

Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To work as a team with associates, to ensure timely service and a smooth-running operation.
• To understand and adhere to all Resort policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner.
• To be able to identify returning guests and VIPs.
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures. (Tennis courts, Day access, loyalty program etc.)
• To be completely familiar with the services offered in the Recreation and throughout the Resort.
• Liaise with all comments and feedback from the guest. Compile and share to the entire department for improvement.
• To prepare monthly and all reports required as necessary.
• Maintains good relationships with team members and contributes to team spirit.
• Constantly seeks ways to improve operational procedures with Recreation Supervisor.
• Keeps Recreation Supervisor informed and updates him on guest feedback and / or concerns.
• Monitors retail item supplies and maintains appropriate par stock in the department.
• To perform other responsibilities as assign by the management.

Qualifications

• Secondary school graduate or higher educational qualification
• Minimum 2 years experience on a similar role in a 5 star hotel
• Ability to communicate in English
• Helpful and attentive
• Physically fit

• To work as a team with associates, to ensure timely service and a smooth-running operation.
• To understand and adhere to all Resort policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner.
• To be able to identify returning guests and VIPs.
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures. (Tennis courts, Day access, loyalty program etc.)
• To be completely familiar with the services offered in the Recreation and throughout the Resort.
• Liaise with all comments and feedback from the guest. Compile and share to the entire department for improvement.
• To prepare monthly and all reports required as necessary.
• Maintains good relationships with team members and contributes to team spirit.
• Constantly seeks ways to improve operational procedures with Recreation Supervisor.
• Keeps Recreation Supervisor informed and updates him on guest feedback and / or concerns.
• Monitors retail item supplies and maintains appropriate par stock in the department.
• To perform other responsibilities as assign by the management