Recruiting Management Systems Support Analyst

at  AECOM

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At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We’re one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Recruiting Management System Support Analyst to assist in the support and maintenance of Recruiting and Talent applications and their interfaces across AECOM. Coordinating with AECOM business stakeholders and 3rd party resources (including vendor and outsourced teams), and working under the Application Support Senior Manager, this position will assist in support tasks and activities required for business as usual operations. In addition, this position will assist with requirements gathering, solutions design, configuration, development, and testing for AECOM’s Recruiting and Applicant Tracking System, all interfaces, and related integrations.
This will be a remote / virtual position that can be based from a variety of locations in the US or Canada.

MINIMUM REQUIREMENTS:

• BA/BS plus at least 4 years of relevant Talent Management or Applicant Tracking System experience with at least 2 of those years in an application support role or demonstrated equivalency of experience and/or education.
• Extensive hands-on experience in configuring SaaS applications.
• Experience in supporting system interfaces including ETL and integrations.
• Experience designing and documenting business process workflows, business requirements documents, and test cases.
• Knowledge and demonstrated use of the principles, practices, and techniques used in information technology design and development.
• Ability to work autonomously under broad supervision is a must.
• Highly analytical with ability to ask further investigating questions.
• Strong data analysis skills.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Human Resources, Management Information Systems, or IT related fields.
• Experience with SmartRecruiters, or similar applicant tracking or recruiting management systems
• Experience with Workday HCM preferred.
• Strong understanding of recruiting management processes, the modern HR environment, and its challenges.
• Ability to troubleshoot hardware and software problems.
• Experience in implementing and managing data cleansing and migration projects.
• Experience in working across large projects or directly managing small to medium projects.
• Knowledge and experience with common programming languages.
• Ability to succinctly paraphrase and articulate complex issues.
• Experience supporting global organizations with multiple business groups requiring foreign country localizations.
• Self-motivating with ability to prioritize, meet deadlines, and manage changing priorities.

• Serve as a go-to systems analyst (SME) for business partners across our global operations for SmartRecruiters Recruiting Management system and its integrations with Workday HCM.
• Analyze business requirements and functional change requests, negotiate priorities and timeframes.
• Identify omissions and errors in requirements and recommend optimum approach or alternative solutions.
• Identify and evaluate the impact of proposed or requested changes.
• Present information on technically complex subjects in an easily understandable manner to all audience levels.
• Prepare various testing documentation (unit testing, user acceptance, etc.); perform testing on systems configuration, development, and integration changes.
• Ensure business acceptance / sign offs are obtained and documented.
• Develop and document training materials, coordinate training or knowledge transfer sessions.
• Proactively monitor systems interfaces and integrations, identify issues, identify and action resolution.
• Develop and perform system change audits; identify and ensure corrective actions are made.
• Maintain system related requirements and technical documentation.
• Monitor and assist with impact analysis with up/down stream systems.
• Identify, recommend, and track opportunities for process and operational improvements.
• Keep current with the latest versions of applications development software, techniques, and practices.
  Qualifications