Reference Assistant, Evenings

at  Concordia University

Position Number: 50013552 / S0025
Department: Information Services
Grade: LA-C
Campus: Sir George Williams (Downtown)
Salary: $28.79 - $34.65 per hour
Union/Association/HR Policy: CULEU
Posting deadline: April 11, 2024
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
NOTE: This posting represents a part-time, seasonal position for the Fall and Winter semesters working 28 hours/week, according to the particular work schedules assigned. Current schedule: Monday-Thursday 1 pm - 9 pm.

QUALIFICATIONS

• Diploma of Collegial Studies (three-year technical DEC) in Information and Library Technologies.
• Demonstrated excellent interpersonal skills are essential; this must include evidence of aptitude for and interest in service-oriented work; evidence of ability to handle queries and complaints with courtesy, tact and good judgement; ability to give instructions and explain procedures clearly.
• Demonstrated ability to develop basic search strategies and to locate and interpret bibliographic records and documents in a variety of online platforms is required.
• Evidence of ability to interpret policies and to solve problems with flexibility and good judgment.
• Evidence of ability to organize work, establish priorities, and to perform clerical duties with special attention to accuracy, detail and deadlines; the ability to work with a minimum of supervision is essential; ability to shift from one activity to another and to cope with interruptions.
• Ability to work cooperatively with supervisors and co-workers in a team environment.
• Demonstrated knowledge of Outlook and Windows and of managing electronic files in a Windows environment is required. Basic knowledge of Microsoft Word and Excel is required; knowledge of PowerPoint is an asset. Intermediate knowledge of Internet navigation is required.
• Knowledge of web-based collaborative platforms for communications, document sharing etc.
• Demonstrated interest and ability to learn new technology, software applications and platforms on an ongoing basis; ability to adapt to changing technologies.
• Proficiency in oral and written English language communication essential (level 4); basic knowledge of spoken French is a minimum requirement (level 3); fluency is preferred.Physical stamina is required to push a book truck and to lift heavy volumes, while paying attention to personal safety and the safety of others, and to stand for periods of at least 90 minutes.
• 
  Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
  Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

TERRITORIAL ACKNOWLEDGEMENT

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

• Provides reference services in person, over the phone and via online communication (email, chat, etc.) according to established procedures, using specialized knowledge and judgement; refers more complex questions to a librarian as needed.

• Engages users in the reference interview process to determine needs and knowledge gaps, and to ensure needs are met and learning has occurred when needed.
• Assists users in finding information using a variety of systems and resources; employs a teaching approach to build user knowledge, skill and independence.
• Supports users with standard equipment, booking systems, and library spaces.
• Interprets and explains library policies and procedures to users.
• Participates in library outreach activities to introduce and promote library services and resources.
• Prepares for and represents the Library at university-wide outreach events including but not limited to new student orientation and Open House.
• Contributes to, and sometimes organizes and/or leads, library events and/or activities aimed at ensuring students are aware of library services, resources, spaces.
• Contributes to a variety of communication channels including but not limited to social media, digital signage and displays

Provides frontline reference services assisting users with a wide variety of library and information needs, including but not limited to:

• Provides reference services in person, over the phone and via online communication (email, chat, etc.) according to established procedures, using specialized knowledge and judgement; refers more complex questions to a librarian as needed.

• Engages users in the reference interview process to determine needs and knowledge gaps, and to ensure needs are met and learning has occurred when needed.
• Assists users in finding information using a variety of systems and resources; employs a teaching approach to build user knowledge, skill and independence.
• Supports users with standard equipment, booking systems, and library spaces.
• Interprets and explains library policies and procedures to users.
• Participates in library outreach activities to introduce and promote library services and resources.
• Prepares for and represents the Library at university-wide outreach events including but not limited to new student orientation and Open House.
• Contributes to, and sometimes organizes and/or leads, library events and/or activities aimed at ensuring students are aware of library services, resources, spaces.
• Contributes to a variety of communication channels including but not limited to social media, digital signage and displays.

• Assists in developing and maintaining documentation that supports both internal operations and users.

• Develops procedures documents for various activities in the unit and maintains them on the library’s intranet using established guidelines and templates.
• Assists in keeping public facing webpages accurate and current; may draft content for webpages in areas relevant to reference and outreach work.

• Assists with tasks associated with other user-support services or librarian projects as needed e.g. maintaining web-based guides, course reserves processing, open access support, etc.

• Provides input on issues and improvements relating to workflow, policies, and procedures.
• Promptly reports issues or problems according to established procedures for security incidents, building maintenance problems, system failures, equipment problems, etc.
• Collects and reports relevant statistics and shares user input/feedback.
• May have opportunities to participate in library projects and/or committee work.
• Other duties as assigned.