Referent Repair Management/ Repair Coordinator/ Repair Dispatcher (f/m/d)

at  Bruker

WHO WE ARE & WHAT WE DO?

We are one of the world’s leading analytical instrument companies for life science and diagnostic research. We offer molecular analysis tools and software to improve life through inspiring science.
Based on over 60 years of successful business, more than 8500 employees worldwide, a huge customer base and strong digital service innovation focus we have a seen tremendous growth in our services and aftermarket business allowing us to augment our business model from a high-performance technology provider to an End-2-End solution partner covering the entire customer value chain. This allows you to join us and enable Bruker BioSpin to further drive customer success and business growth in one of the key strategic business areas in the life science industry.

• Lead End-to-end tracking of open customer repairs in the EMEA region; and in the future also globally if repaired in the factories
• Use standard SFDC / SAP reports to follow up on process deviations at various functions
• Solve process inefficiencies to ensure customer satisfaction
• Conduct regular repair status tracking with the European repair centers
• Take over customer repair communication for Europe
• Manage repair priorities within our organization
• A key mission is proactive internal stakeholder management across different functions like Service, Order Management, Front Office and Operations
• Manage projects/improvement activities in the environment of our End-to-End repair process
• Contribute to other service topics like spare part management, parts availability, loaner management
• You work directly together with the experts out of service, operations, commercial excellence, finance and global IT
• You will manage internal escalations to ensure customer satisfactio