Referral Clerk

at  AAI

REFERRAL CLERK

Twenty-Nine Palms
AAI is actively looking for a referral Clerk. This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

REQUIREMENTS:

• High school diploma or General Educational Development (GED) equivalency. Completion of an Administrative Assistant program is desired.
• At least 6 months of experience in medical office setting.
• Possess and maintain current certification in American Heart Association Basic Life Support (BLS) for Healthcare Providers. Training shall be the responsibility of the contractor and is at no cost to the Government. Contract workers not currently in possession of current certification must acquire certification prior to initiating contract performance. Web based classes do not meet these standards. Certification Card must display the American Heart Association or Military Training Network Emblem.

• A fully qualified typist with a minimum of 50 WPM is required.
• Demonstrate general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Possess general office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.
• Possess experience producing documents that require complex formats to edit, update or re-write to make clear and revise existing complex word processing documents or spreadsheets. The contractor shall use various software applications to record, retrieve, correct, merge, query or print data and reports. Programs and software utilized by the Government and TRICARE contractor include, but are not limited to, Defense Enrollment Eligibility Reporting System (DEERS), access to databases, electronic fax applications, Referral Management System/Referral Management System Tracking and Reports, Healthcare Artifacts and Image Managements Solution (HAIMS), and Electronic Medical Record databases. The contractor shall use Microsoft Office products including: Outlook, Word, Excel, and Access.