Referral & Triage Administrator

at  Lincolnshire Partnership NHS Foundation Trust

To be the first point of contact for all clinical referrals and follow ups into the Trust via telephone, e-mail , letter or other electronic systems. Establish the nature of the contact and, under supervision, identify the appropriate assistance required by following the contact centre pathway algorithm. Manage the referral by searching clinical records, checking details and demographics, amending and updating when required. Under supervision, screen all referrals against the screening tool, identifying any immediate emergency response, signposting to the right service immediately.
To be competent in the use of the computer based Patient Record clinical systems where patient details are recorded. Under supervision help determine the most appropriate service for the patient by analysing the information given by the patient/ carer, using judgement, knowledge and questioning skills. If appropriate pass calls to the Senior nurse advising the caller of the possible delay. Extract sufficient information to pass to the Senior Assistant Practitioner / clinical lead, to ensure that the appropriate service is accessed, referring or signposting on to a range of other specialist and third sector services if appropriate.
Liaise/engage with partnership agencies, multi-disciplinary teams and the wider community where appropriate when sign posting on to other agencies as advised by senior staff Work closely with, support and provide information to service user families/carers, and wider community services that support the service-user care-pathway. Contribute positively to the achievement of service targets and outcomes. Support the provision of a flexible 7-day-a-week service. Compliance with appropriate legislation and LPFT policies Feedback from service users and families/ carers Activities and interventions planned with service users Feedback from colleagues and other stakeholders regarding collaborative work to support service user and their family/ carer Compliance with CQC standards Accurate and appropriate information is recorded within the service users clinical notes and/or using the Trusts clinical information systems Active contribution to meeting productivity target

Please refer the Job description for details