Refugee Resettlement Intake Coordinator

at  Catholic Charities Southwestern Ohio

POSITION TITLE: INTAKE COORDINATOR

FLSA STATUS: Non-Exempt
DEPARTMENT: Refugee Resettlement Services
REPORTS TO: Case Management Supervisor, Springfield
WORK HOURS: 37.5 Hours Per Week
DATE: April, 2024
WORK LOCATION: Springfield, OH

POSITION SUMMARY

The Intake Coordinator will provide support services by managing referrals, assisting potential clients with completing intakes, and ensuring incoming calls are answered and callers are directed to the appropriate staff member. The Intake Coordinator is responsible for assisting the program staff with incoming mail, case management, and data tracking. Under the direction of the Springfield Case Management Supervisor, and in coordination with program staff this position will ensure client services are accurately reported and monitored in the appropriate database system. This position works collaboratively with the Case Management Supervisor and the RSS Case Managers to ensure all eligible RSS recipients are enrolled in appropriate services. This position also maintains knowledge of general resources available for ORR eligible populations so that RSS Case Managers can smoothly and efficiently serve their case load.

PREFERRED QUALIFICATIONS AND SKILLS:

• Experience working in refugee resettlement or with refugee/immigrant populations
• Two years working in human services or an office environment.

Please refer the Job description for details