Region Manager (Product Support)

at  Caterpillar

JOB SUMMARY

Provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.

WHAT YOU WILL DO

• Determining service level standards for customer service requests for product lines.
• Answering technical questions for complex issues and procedures or to handle technical problems with customers’ products.
• Prioritize and implement product improvements related to customer issues and manage cost impact.
• Implementing service strategies for a given product to improve its repairability and maintenance.
• Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.

Consulting : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Explains the requirements, deliverables, costs, and criticalities of the assignment.
• Participates in developing consulting opportunities or assignments.
• Uses formal and informal means to keep client informed on progress and issues