Regional Account Sales Coordinator Lead

at  Ritchie Bros

ABOUT US

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world’s builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/

JOB DESCRIPTION

The Lead Regional Account Sales Coordinator is responsible for effectively leading process execution and training for a team of Regional Account Sales Coordinators (RASC) and assigned Sales Territory Managers. The Lead RASC will engage directly with customers, Sales leaders, and inter-department business partners to resolve complex issues.

In this role, you’ll:

• Proactively engages internal and external business partners to address complex business problems escalated by customers or the RASC team. Demonstrate impeccable customer-facing communication.
• Leads training efforts for RASCs and assists Sales Effectiveness Field Training Specialists with Sales Territory Manager onboarding. Maintains documentation libraries and delivers content and follow-up training to support adoption.
• Leads assigned projects to enhance Sales Support effectiveness, including process enhancement and sharing best practices. Utilizes reporting and metrics to measure the team’s results.
• Supports workload balancing for Regional Accounts Sales Coordinators during peak volumes or for special projects.
• Responsible for contributing to Sales Support strategic initiatives aligned to Ritchie Bros. strategic pillars