Regional Account Specialist

at  Cambria

Job Description:
Cambria has an exciting opportunity for you as a Regional Account Specialist at our Richmond Hill Sales and Distribution Center. The role requires a dynamic candidate, responsible for maintaining healthy business relationships.
This key position will represent Cambria positively and professionally while working closely with fabricators and our sales team by managing and resolving claims, and ensuring the end consumer receives a positive Cambria experience.

Essential Duties and Responsibilities:

• Manage claims and drive for resolution
• Provide service and support to Cambria’s in-market sales team
• Ability to manage and develop in market Field Service Specialist
• Subject Matter Expert, providing technical support throughout the market
• Build value-add relationships with Cambria Fabricator Associates to ensure best practices
• Develop, guide, and mentor Cambria Fabricator Associates through training and leveraging Cambria resources.
• Performing other duties as assigned by management

Qualifications & Skills:

• Passionate, driven and ability to maintain a positive attitude
• Exceptional interpersonal, verbal, and written communication skills
• Proven customer relationship and conflict resolution skills
• Aptitude to investigate complaints for facts and recommend resolutions in a timely manner
• Demonstrate product management, critical thinking and analytical skills
• Aptitude to develop and maintain strong working relationships with internal and external parties
• Excellent attention-to-detail and multitasking skills
• Ability to thrive in a fast-paced, high-energy environment

Minimum Requirements:
Education: Bachelor’s degree or prior experience in related field is preferred
Experience: Requires 1-3 years Account or Claim Management
Systems: Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plus
Additional Requirements:
Managerial Responsibilities: Responsible for managing Field Service Specialist(s) assigned to the region.
Travel Requirements: Some local and overnight travel is required
Physical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples or other Cambria materials.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares
is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.
For additional company information, please visit
www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
We are an equal opportunity employer.
Applicant Rights Under Federal Employment Law:

• Manage claims and drive for resolution
• Provide service and support to Cambria’s in-market sales team
• Ability to manage and develop in market Field Service Specialist
• Subject Matter Expert, providing technical support throughout the market
• Build value-add relationships with Cambria Fabricator Associates to ensure best practices
• Develop, guide, and mentor Cambria Fabricator Associates through training and leveraging Cambria resources.
• Performing other duties as assigned by managemen