Regional Admin Manager Free State

at  Fidelity Services Group

REGIONAL ADMIN MANAGER

Introduction
Job Purpose: The incumbent will lead a team of sales and technical coordinators in support of district
activities. This role supports the broader district team in execution of their duties by enabling
administrative effectiveness Across a variety of processes. The position is also a customer facing
position and it is expected that the incumbent Assist the district staff and other matrix functions in the
resolution of customer queries and complaints. The role requires the incumbent to ensure compliance
to Fidelity ADT policies and procedures with a view to continuously Improve their service to both
internal and external customers.
Minimum Requirements

Minimum qualifications and experience:

• 3-year Diploma or Degree; and
• 2-4 years managerial.

Behavioural Competencies

• Excellent attention to detail;
• Excellent communication & writing skills;
• Exercise initiative;
• Must be efficient, accurate and have a passion for service excellence;
• Drive for results;
• Organised;
• Building effective teams;
• Interpersonal savvy;
• Motivating others;
• Problem solving;
• Meeting deadlines; and
• Continuous Improvement.

Job Specification
Main duties & Responsibilities
Efficient and effective management of sales and technical processes for the branch, including but not

limited to:

• Sales lead processes;
• Sales paperwork submission to OTC;
• Technical installation bookings;
• Stores picking slip processes;
• National Key account processes - technical;
• Technical dealer processes;
• Technician quote processes;
• LSS processes;
• Ensure maximum productivity of technical and sales administration resources;
• Direct people management of sales and technical coordinators; and
• Complete all necessary paperwork for the successful recruitment of terminated staff or new

positions;

• Managing regional payroll processes; and
• Managing regional Capex processes.

which may become available:

• People management, including all HR related Issues and staff development;
• Identify training and development needs among staff and coach accordingly; and
• Work closely with the staff members to identify and solve queries.

Managing matrix SLA’s:

• Action any specific SLA requirements for district;
• Hold functional teams accountable for delivery on SLA terms;
• Proactively establish and maintain effective working team relationships with all support

department;

• Customer complaint handling;
• Take ownership of escalated queries, ensuring resolution and follow up with customers;
• Assist District Manager and district staff to resolve complaints in an effective and efficient

manner; and

• Ensure required EHS standards and targets are communicated, executed upon, and achieved.

Please refer the Job description for details