Regional Banking Hub Concierge

at  Westpac New Zealand

Regional Banking Hub Concierge

• Opotiki Location
• Part time role, 19 hours per week worked between 10:00am - 2:00pm

Mō te tūranga | About the Role
The hubs are a joint initiative by the six biggest retail banks in New Zealand to provide services to their customers under one roof, including deposits and withdrawals, phone and internet banking, and the ability to meet with a representative from your bank via video conferencing.
The concierge plays a vital role in assisting customers, booking appointments and providing customers with a welcoming and supportive experience. You will not be able to recommend bank-specific products or provide financial advice.
No previous banking experience is necessary, and we are keen to hear from those who enjoy being in a customer-focused role. If you can demonstrate previous customer service experience in some capacity, and a willingness to learn and adapt to new tasks, you will be a good fit with the regional banking hub.
Successful candidates will be employed by a managing bank that runs the hub on behalf of the participating banks: ANZ, ASB, BNZ. Kiwibank, TSB and Westpac. Opotiki is being managed by Westpac. From time to time you will provide administrative tasks as required by the managing bank when customers are not in the hub.

In this role, you have the opportunity to:

• Proactively welcome customers and create a positive first impression
• Explain the purpose and concept of the banking hubs trial
• Manage customer flow through identifying and prioritising customer requirements
• Assist and educate customers in learning banking technology that enhances their banking experience
• Educate and migrate customers to mobile options and self-service technology

Nā tāu rourou | What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Be personally energised by proactively approaching customers to help them think flexibly about their needs
• Enjoy working in an innovative environment that is testing important new ways to support bank customers
• Ability to be on feet all day
• Digital and technical skills
• Ability to proficiently manage own time and interact with a number of customers at the same time in the front of house role
• Ability to link the customer with the “right” person, technology or service to assist them with their needs
• Understanding and communication of the banking hubs concept to the local community

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
26 June 202

In this role, you have the opportunity to:

• Proactively welcome customers and create a positive first impression
• Explain the purpose and concept of the banking hubs trial
• Manage customer flow through identifying and prioritising customer requirements
• Assist and educate customers in learning banking technology that enhances their banking experience
• Educate and migrate customers to mobile options and self-service technolog

To grow and be successful in this role, you will ideally bring the following:

• Be personally energised by proactively approaching customers to help them think flexibly about their needs
• Enjoy working in an innovative environment that is testing important new ways to support bank customers
• Ability to be on feet all day
• Digital and technical skills
• Ability to proficiently manage own time and interact with a number of customers at the same time in the front of house role
• Ability to link the customer with the “right” person, technology or service to assist them with their needs
• Understanding and communication of the banking hubs concept to the local communit