Regional Field Engineer - East Cork - Midleton

at  National Broadband Ireland

KEY OBJECTIVES / ACCOUNTABILITIES:

NBI is looking for an experienced and enthusiastic Second Line Support Engineer who wants to jump in head-first and help build a mission-driven company from the ground up.
You are comfortable with a constantly changing environment. You are detail oriented and you love efficiency and excellent service. You will directly contribute to the building of a state of the art operations capability, working in the NBI second line support team; ideally with domain expertise across two or more of OSS, Optical Line Termination (OLT), Optical Network Termination (ONT), DWDM and IP (Nokia an advantage); and requiring deep specialist domain expertise- or the aptitude to develop such in OLT, ONT and Passive Optical Network (PON) technology, systems and related processes.
You get the importance of teamwork and you understand the importance of developing a strong relationship with our Network Operations & Engineering teams as well as managing the performance of third-party vendors who will provide third-line support.
You will work with a diverse team of people - with ICT systems and operational process expertise; and you will be responsible for delivering specialist OLT, ONT and PON technical support to assure continuity of network service; and the installation, commissioning and test of network infrastructure.

• Must live or be prepared to live within 3 months of being hired within 25km of the regional town centre in the area you apply to be responsible for
• Responsible for a region of approximately 40-50 nodes.
• In field repair and preventative maintenance to support optimal function and performance of all FTTH access network elements across the OSS, OLT, ONT, Microwave DWDM and IP domains; specializing in Fibre, OLT, ONT & PON
• Support the resolution of complex customer issues
• Support the adherence to key operational processes
• Support the acceptance of new/enhanced network resources into production
• Support the resolution of complex single- and multi-domain issues
• Contribute to the performance management of the operations team and third-party contractors
• Contribute to an open team culture of excellence, efficiency and continuous improvement
• Develop a strong relationship with colleagues in the Network Operations Centre and the Customer Operations teams; as well as liaising with third-party vendor specialists who will provide third-line support
• Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPIs