Regional Head of Agency & Lending Operations

at  Bank of America

SKILLS THAT WILL HELP (OPTIONAL):

• Risk and data focus
• Customer focus
• Ability to accurately handle administrative tasks and key project
• Good communication and time management skills
• Microsoft Office knowledge

ROLE DESCRIPTION:

The individual will join the Global Credit & Loan Servicing Operations organisation as EMEA Head of Agency Management and Banking Loan Operations. They will report directly to the EMEA Global Credit Operations Executive. They have direct ownership of the end-to-end post underwriting functions, including Fulfilment/Document review, agency management and post-closing servicing.
Agency Management & Lending Fulfilment provides end-to-end implementation handling and documentation review to our corporate clients for deals where we are a lender either directly, as part of a syndicate or as the Agent. Lending Servicing & Operations provides post-closing servicing and processing support from answering complex clients/lenders queries to processing time critical activities. These activities include support for Asset Based Lending to syndicated and large corporates.
The team is split across our Bromley and India sites. The successful candidate will be directly responsible for the team in Bromley, indirectly responsible for the team in India and functional owner of the Agency Management/ Lending functions and processes across the region. This senior role will also have a seat on external and internal workstreams such as the Loan Market Association and any change and digital transformation efforts in the region.

RESPONSIBILITIES:

The successful individual is required to have a solid background in people’s management process ownership, risk control framework/SPI and a focus on OPEX/ simplification. Ideally an understanding of the syndicated loan space and/or loan IQ would be appreciated but not mandatory.

Responsibilities will include but not limited to:

• You will have experience in leading teams through changes
• You will have experience managing oversight of the team both onshore and offshore
• You will act as escalation for any complex problem resolution
• You will drive process improvement; continuously assess process through Ops Excellence mindset
• You will own all post underwriting activities including agency management, credit agreement and facility booking; client services & processing activities
• You will sustain risk free environment with strong focus on the daily activity, key control, and metrics management
• You will build solid/influential trusted advisors’ relationships with key leader and business partners
• You will ensure team visibility across the enterprise and industry
• You will be responsible for proper communication and compliance with regulatory requirements