Regional Investigation and Continuous Improvement Officer

at  Elysium Healthcare

Are you a Registered Nurse or an Allied Health Professional with relevant qualification, and experience of investigative processes, working within a healthcare setting and an understanding of Safeguarding, Regulatory and HR processes?
Are you a diligent and meticulous person who can analyse matters fairly and without bias and maintain strong confidentiality?
Join the teams at Ann House in Kendal and Gregory House in Workington as an Investigation and Continuous Improvement Officer, where you’ll split your time to support both services in assessing, monitoring and enhancing business performance, conducting investigations and resolving matters.
You will do this through analysing current practices and developing business process improvements, as well as implementing changes in workflows, structures and teams to ensure continuous performance.
Working alongside Registered Managers, the Director of Learning Disabilities and Autism Cumbria, and Human Resources, you also will deal with staff, service user and site related incidents and matters, diligently and aligned with policies and procedures.
You will use an evidence-led approach from beginning to end, sourcing evidence and interviewing witnesses, and then producing a robust report complete with evidence so that a manager is able to make a decision on the best course of action.

YOUR RESPONSIBILITIES ALSO INCLUDE:

• Complete investigations and present findings, which may include presenting your findings at tribunals, inquests and external meetings.
• Continually improve our understanding of care delivery issues to support the people who use our services.
• Identify, evaluate and implement improvements at Cumbria sites.
• Ensure the work practices and environment meet the requirements of the Health and Safety at Work Legislation.
• Maintain and promote the health, safety and security of everyone at sites, including taking appropriate action when issues arise.
• Encourage reflective practice and a culture of continuous improvement and openness.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE:

• A valid UK driving licence and access to a vehicle
• Be an excellent listener, able to pick up on and consider nonverbal cues.
• Strong administration skills with record keeping and report writing.
• Balance empathy with fact finding, asking probing questions and confidence to challenge responses.
• Strong analytical skills, able to clearly define and present findings in a concise and factual way.
• Highly developed interpersonal skills, able to act assertively across a range of situations.