Regional IT Service Manager

at  Department for Business and Trade Digital Data and Technology

Job Description
Let us tell you a little bit about the role…
As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There is one role available, based in one of the DBT hub sites either Cardiff or London. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office’s region, to ensure efficient operation and coordination of DBT’s IT services. There may also be the need to travel frequently to other sites outside your region, to help with office installations and support of DBT colleagues. Travel to your primary office location of either Cardiff or London will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.
Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!

ESSENTIAL SKILLS AND EXPERIENCE

You will need to have demonstrable skills and experience of:

• Experience of managing and/or delivering IT Services within a large organisation
• Experience of managing and reviewing supplier/vendors in a large organisational environment
• A good understanding and evidence of designing and/or working with SLAs/KPIs
• Incident/Problem Resolution working within an ITIL framework
• Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationships
• Ability to work unsupervised, assisting and supporting the IT Regional Service Management Lead to continually improve customer service and satisfaction

Benefits

• Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
• An environment with flexible, hybrid working options such as condensed hours
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual leave starting at 25 days per annum plus statutory bank holidays rising to 30 days with service
• Three paid volunteering days a year
• Employee benefits programme offering retail discounts, a season ticket loan for public transport, and a cycle to work scheme

You will be an experienced IT Service Manager who can support with: