Regional Maintenance Manager

at  BEST For A Cleaner World

ABOUT US:

BEST For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people’s lives. recognized by the Deloitte Group as one of Canada’s Best Managed Companies – Platinum Standard, and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures, we pride ourselves on distinction.
Best Maintenance Services (BMS) is a subsidiary of Best Service Pros Ltd. and was started as a ground up business operating in Calgary as of January 2023. BMS feels it has a unique opportunity to fulfill a much-needed service gap and is seeking to hire an experienced Regional Manager with the experience and drive to grow a new business into several major markets in Western Canada while also expanding the current service offering. The job description that follows represents the expected requirements of this position.

Skills Required:

• MS Office & understanding of income statements, forecasts, budgets etc.
• Comprehensive understanding of Employment Standards Act & Occupational Health and Safety Act;
• Solid understanding of personnel policies, practices, and procedures in a service environment;
• Strong leadership skills with a focus on operations management, and business development;
• Excellent interpersonal & communicational (written & verbal) skills;
• Intrinsic ability to effectively analyze, plan, prioritize, negotiate, & execute business’ strategic goals

Education & Experience:

• Business related post-secondary degree;
• 10+ years work experience with a focus on service, business development, financials & budgets, safety, & HR;
• Certification in facilities maintenance trades will be considered an asset.
• Evidence of past experience growing a business from a start up;
• Evidence of fleet management & procurement experience.
• Valid driver’s license with an acceptable driving abstract;
• Acceptable security and criminal record check

The Best Maintenance Services (BMS) Regional Manager is responsible for managing, overseeing and growing the operations at multiple locations within a given region by executing short-term and long-term strategies and fostering BEST culture, mission, and values. The incumbent is responsible for completing various activities, which include, but are not limited to: collaborating with senior management and sales departments to grow BMS into a multi-location, self-sustaining business. In addition, the Regional Manager is responsible for coaching, developing and motivating management teams to achieve monthly, quarterly, and annual productivity and performance objectives. The Regional Manager will work to develop and monitor each site’s Key Performance Indicators (KPI’s) to identify areas of opportunity to improve results on productivity, customer satisfaction, develop and execute business strategies, key initiatives, and regional programs.
Reporting Structure: The Regional Manager reports directly to the Chief Operations Officer.

Responsibilities:

• Manage & develop assigned region’s operational team to drive revenue growth, team productivity, and profitability, while promoting customer satisfaction, obtaining customer references, and maintaining top Google reviews ;
• Hire, onboard, and train new Branch Managers and support hiring of skilled and non-skilled technicians;
• Prepare, manage, and oversee assigned region’s quarterly/annual budgets and monitor performance ensuring assigned region meets budgetary commitments.
• Monitor monthly profit/loss statements to ensure expense control;
• Conduct regular debriefs with Managers and to ensure each location is appropriately staffed, professionally managed, and in accordance with BEST guidelines;
• Recommend improvement plans to eliminate revenue leakage by controlling/reducing costs;
• Participate in sales planning meetings, strategic new business sales calls, and new contract negotiations;
• Develop and implement key vendor network including performance KPI’s and contract pricing negotiations.
• Provide senior management with written/verbal operational activity reports;
• Enhance and develop procedures and service systems to meet the goals of assigned region and meet industry trends;
• Promote a safety conscious culture;
• Oversee the training of new hires, up to and including apprenticeship programs;
• Act as a liaison between head office and branch management ensuring compliance to policies and procedures;
• Effectively/Professionally communicate both internally (staff, head office etc.) & externally (clients);
• Conduct annual review and identify/assign quarterly/yearly goals to all direct reports;
• Manage succession plans for assigned region ensuring increased capacity for future growth plans;
• Implement/Communicate company initiatives in a timely & effective manner;
• Manage changing priorities with a thorough understanding of business needs;
• Work/respond to inquiries outside business hours to meet business needs;
• Travel to multiple provinces to audit service locations as required;
• Other duties as required to support contractual needs and business growth.

Skills Required:

• MS Office & understanding of income statements, forecasts, budgets etc.
• Comprehensive understanding of Employment Standards Act & Occupational Health and Safety Act;
• Solid understanding of personnel policies, practices, and procedures in a service environment;
• Strong leadership skills with a focus on operations management, and business development;
• Excellent interpersonal & communicational (written & verbal) skills;
• Intrinsic ability to effectively analyze, plan, prioritize, negotiate, & execute business’ strategic goals.

Education & Experience:

• Business related post-secondary degree;
• 10+ years work experience with a focus on service, business development, financials & budgets, safety, & HR;
• Certification in facilities maintenance trades will be considered an asset.
• Evidence of past experience growing a business from a start up;
• Evidence of fleet management & procurement experience.
• Valid driver’s license with an acceptable driving abstract;
• Acceptable security and criminal record check.

If you have the necessary qualifications and experience, please submit your resume immediately! We also request before applying, you review our company video found on our website at www.best.ca under our Mission and Vision tab, to see if our team is a good fit for your career goals.
BEST is committed to creating a diverse, equitable, and inclusive workplace. We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans. We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.