Regional Manager Employment Service

at  Help Enterprises

ABOUT US

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between – we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

ABOUT YOU:

We are seeking a leader with a passion for collaboration and operational excellence, a professional who is driven to foster continuous improvement to enhance organisational efficiency and performance.

• Demonstrated ability to lead a team of managers and service delivery staff
• Understanding of the government funded employment programs and an ability to interpret contract requirements
• Excellent organisational skills
• Previous experience in multi-site management
• Strong business acumen and a proven ability to work with KPI’s and targets to achieve/exceed performance and financial objectives
• Well-developed IT knowledge and experience in Windows and Web based applications
• Proven high level of interpersonal, verbal and written communications skills and demonstrated ability to share skills and knowledge with others
• Proven effective problem-solving and mediation skills
• Demonstrated ability to manage a proactive, diverse team and create a positive, inclusive work culture

HOW TO APPLY FOR THIS ROLE?

If you’re looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.

Your key responsibilities will include but are not limited to:

• Leading by example to foster a culture in which our people feel empowered to challenge and refine work practices, focus on continuous improvement, maintain safe practices for themselves and others and demonstrate our Help values.
• Maximise contract performance by interpreting and operationalising contractual obligations and performance targets set by the government authority and developing strategies to deliver on these
• Monitor internal regional trends, issues, problems and opportunities engaging in proactive management strategies as preference
• Provide effective leadership, mentoring and direction to the Business Managers and Branch Leaders with a focus on supporting the team to grow, develop and lift the individual cluster performance.
• Cultivate and lead a service culture within the region that is focused on safe best practice employment disability supports and customer experience
• Demonstrate and encourage a continuous improvement or growth mindset through identifying improvement opportunities and solutions in how we practice and deliver core services and responding positively to suggestions from the regional team.
• Successfully manage the regions financial performance through effective revenue and cost management
• Drive performance to ensure star rating performance as measured by the Government Authority is maximised across the region
• Build a highly effective regional leadership team capable of driving the performance necessary to achieve strategic objectives and create a positive employee experience for all team members
• Effectively and promptly manage any escalated customer complaints with integrity and a sense of urgency, in consultation with relevant team members setting a good example for complaints management
• Personally comply with HELP’s Code of Conduct and all policies, procedures, standards and guidelines and actively encourage the same of all regional team member