Regional Manager Government & Defense

at  Toll Group

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Position Title: Director, Government Programs
Division: Toll Global Forwarding Job Group: TBD
Location: IndoPacific City/State: Virtual
Sub-division: Global Projects Department: G&D
Reports to (position): Vice President, Government & Defense

SKILLS ESSENTIAL TO THE JOB

The ideal candidate will be a people integrator with a proven track record in government program capture, compliance, solution engineering and program administration. It is viewed that the candidate is likely either to come directly from the global forwarding industry or from the Government & Defence sector that buys global forwarding services, such that the person will have in-depth appreciation of global forwarding and logistics. The candidate must have experience with US Government Agencies, US Government Contractors and/or Foreign Militaries.
Doc No: TGHR – Title of Policy - Region applicable Page 2 of 5
This Document will be reviewed annually by Group Human Resources or more frequently if changes to legal or regulatory requirements dictate
Printed documents are uncontrolled unless otherwise specified on the document
Ability to manage to the below responsibilities as assigned:

Business Development / Capture Management Requirements (as individual or part of Capture team):

• Develop and sustain profitable, long-term, consultative relationships with key Defense & Government Services clients.
• Identify and aggressively pursue via direct engagement - high priority, high impact development opportunities in order to generate the expected incremental growth in volume and profit to meet the annual business plan targets.
• Capture, synthesize and disseminate customer needs to broader Toll Group organization
• Manage and perform customer interface in business development cycle including networking, contact, meeting coordination, product pitch, and close of business.
• Contribute technical writing to RFP response documentation
• Integrate customized solutions across Toll Group’s portfolio and offerings
• Ensure that competitor’s strengths and weaknesses are communicated, and actions are taken to use this knowledge to Toll Group’s advantage

Business Process (Understanding of/participation in):

• Work with respective team members and service delivery units to maintain an accurate program management plan, ensuring proper prioritization of various projects.
• Establish effective relations with clients, TGF operations team, and the greater Toll Group organizations to ensure efficient integration and optimal results through new project implementation.
• Coordinate with global Toll Group offices to ensure that there is a complete understanding of the client’s requirements, and all shipments are executed according to the agreement with the customer.
• Work with other Toll Group offices to ensure sufficient operational resources are assigned to service named accounts properly and within the scope of services sold. Based on customer requirements provide input directly with senior management to build a superior client servicing team.

Project Management (demonstrated proficiency in/of)

• Project leader who is capable of working across a geographically dispersed workforce
• Well-developed influencing skills with an ability to interface with a broad range of stakeholders to drive strategy and implementation
• Demonstrated ability to develop new products and capabilities and solutions to ensure the growth of the business
• Proactively identify issues and engage the customer in joint problem solving
• Work with various product stakeholders to develop service delivery excellence programs
• Generate new ideas through close collaboration with business unit leaders to satisfy unmet client needs

Understand regional business and cultural diversity. Able to work across cultures, understand how each culture makes decisions and deal effectively with cultural differences.
Able to communicate effectively with senior management within TGF and our clients. Able to apply strategic frameworks as well as analytical and judgemental skills in creating effective solutions.
Doc No: TGHR – Title of Policy - Region applicable Page 3 of 5
This Document will be reviewed annually by Group Human Resources or more frequently if changes to legal or regulatory requirements dictate
Printed documents are uncontrolled unless otherwise specified on the document
This is achieved by delivering performance in the following 5 key result areas (KRAs):

QUALIFICATIONS REQUIRED

Secondary:
Tertiary/T.A.F.E. Bachelor’s Degree/ Master’s preferred or equivalent business leadership
Professional: 15 years plus global transportation and/or Government & Defence experience
Security: Must be reasonably capable of obtaining security authorizations for base access as required
Other: Genuine experience in developing industry sector solutions
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

OVERALL PURPOSE OF THE JOB

The position is primarily responsible for implementing, managing and developing strategic client programs within the Government & Defense Vertical. The position is the key focal point for our strategic clients in solving their daily servicing issues and providing short- and long-term solutions in order to maximize client retention as well as Toll Group profits.
You will play a critical role on our Government & Defense team strategically leading and tactically executing the client relationship. You will be responsible for establishing effective relations across complex, matrixed client stakeholders, Toll Group business units, and the greater product organizations to ensure efficient integration and optimal results for the client and Toll Group. You will also work closely with senior management to evaluate different options available to achieve the advance client program penetration success/business unit’s performance.
Toll Group’s dedicated team of Government Services specialists provides the DOD, DOS, Foreign Military Offices, Agencies, NATO members, United Nations and their Prime Contractors with a range of bespoke solutions across the Indo-Pacific region. Toll is not everything to everyone – but what Toll is great at is project managed solutions that require sequenced logistics support all with the utmost responsibility to must succeed mission accountability and discretion

Hold people accountable for putting the customer first and considering the overall capability of the Toll Group as well as optimising execution their own services. Ensure the business works together as one Group for the customer.

• Toll Group Solutions
• Collaborate with key stakeholders to ensure successful implementation
• Weekly customer calls to review solution progress and discuss potential redesign
• Develop SOPs clearly defining customer expectations & solution
• Identify stakeholders’ task in G&D implementation plan
• Capture successes and obstacles and develop a continuation plan or a corrective action plan accordingl