Regional Operations Manager - Mental Health

at  EMED Group

EMED Group are looking for a Regional Operations Manager to join our Safe Care team in Surrey to lead our current teams in the south and to support growth. Based in Guildford with regular travel.

ABOUT US

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required

Business performance and service delivery – Deliver excellent customer service and improved operating profit across the region by ensuring that the team have the skills and capabilities to deliver services in accordance with operational guidelines and legislation. Embed and utilise effective and efficient business performance management tools across the area to engage all members of the team in taking personal accountability for the success of the business. Ensuring compliance with the requirements of business continuity plans and emergency preparedness including the preparation of plans and ad hoc arrangements and participate in on-call arrangements and out of hours attendance.
KPIs – Manage and embed Key Performance Indicators, identifying areas of poor operational performance against standards; working with Senior Management to develop operational plans to improve performance and standards ensuring these are embedded within the operation.
Clinical Quality and Governance – Monitor Governance and Quality requirements ensuring these are adhered by all staff within your locality, remaining at all times compliant to national standards of clinical, vehicle and H&S practice ensuring continuous provision of operational excellence in line with standards, guidance and training.
Budgets – Working with senior management, ensure the effective management of all resources to include stock, assets, holidays, sickness, vehicle repairs, building control etc. ensuring value for money in service delivery whilst seeking opportunities for greater efficiency.
People Management – Ensure all staff complete a meaningful PDR and ensure implementation and delivery of effective staff support offering a culture of CPD and ensure that identified training needs are acted upon through the relevant channels. Manage and develop staff in accordance with HR policies, such as discipline and absence processes ensuring personal adherence to policies and procedures.
Hours and environment - Expected to be visible and maintain a physical presence across the Surrey locality, attending locations as necessary in order to execute the tasks associated with the role. The working week is driven by operational activity and deadlines and while the post holder has the autonomy to manage their own diary, the post holder should expect to have to tailor their hours around the exigencies of the business.