Regional Operations Manager (they/she/he) Hungary & Slovakia

at  TIER Mobility

TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with its e-scooter, e-bike and pedal bike services, the company enables cities to create more sustainable environments and move towards a zero-emission future. Following the acquisition of nextbike, TIER is now present in 700+ cities and communities in 29 countries with a fleet of more than 315,000 vehicles. This makes TIER the largest multimodal micro-mobility operator in Europe and the Middle East. With a focus on providing the safest, most equitable and most sustainable mobility solution, TIER has been climate neutral since 2020.
TIER’s investors include SoftBank Vision Fund 2, Mubadala Capital, Northzone, Goodwater Capital and White Star Capital.

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Strong people and performance management skills, particularly in a business centering on field ops., M&R topics and logistics;
• Prior experience in the mobility, transport, or logistics industry (e.g. Uber, Lime, Deliveroo, etc.) is ideal;
• Analytical & data-driven, incl. knowledge of data tools & visualisers (e.g. Excel, Looker, gSheets and Kepler);
• Strong skills in managing external partners and subcontractors;
• Ability to develop operations plans and set priorities; P&L experience is a plus;
• Considerable experience with project management and cross-functional stakeholder engagement;
• Organised and structured mentality; comfortable working in a fast-paced and challenging environment;
• Excellent communication skills in English and Hungarian, Slovakian skills desirable.

THE ROLE AND YOUR IMPACT AT TIER

• Lead and manage your team of Operations Managers and Operations Coordinators to provide the best possible customer experience, while still reaching profit margin targets;
• Develop and execute strategic plans to reach our targets – this includes staffing, repairs, macro and micro fleet distributions, and planning work for our subcontractors;
• Recruiting, training, and managing the relationship with our network of third-party logistics providers;
• Engaging with local city municipalities and external stakeholders, to advance TIER’s interest, ensure a wider provision of service to our customers, and importantly, ensure that our micro-mobility service serves as an asset to our partner cities;
• Work with internal stakeholders on a wide variety of topics, including but not limited to expansion, commercial offerings, tender submissions, and business operations managers;
• Provide analytical support to (Senior) Operations Managers, including the use of other analytical tools (e.g. Excel, Looker), and derive insights and action plans from detailed KPI analysis;
• Overall, as a Regional Operations Manager, you are responsible for the success of our business in your Region, responding to a regularly-changing environment, not just by solving challenges, but aiming to prevent them from occurring. You will do so by managing your team, developing and implementing processes, and making plans to respond to the business needs both in terms of P&L performance and core operational KPI’s.