REGIONAL SAP OPERATIONS ASSISTANT MANAGER

at  HERMES SOUTH ASIA PTELTD

20.03.2024
Regional SAP Operations Assistant Manager
Contract type: Regular position
Country/Region: Singapor
City: Singapore
Job: Sales Development & Retail Support
Experience: Minimum 3 years
Company: HERMES SOUTH ASIA PTE.LTD
Job description
South Asia region is structured around 5 different teams: Operations (Retail Operations, Retail Merchandising, Customer experience and Visual Merchandising), Finances (Finances, Internal control and IT), Human Resources, Legal and Real Estates. The regional office covers 6 Hermès distribution subsidiaries: Singapore, Malaysia, Korea, Australia, Thailand, India. The Regional Retail Operations department supports subsidiaries ‘strategy across all retail domains: stores, warehouses, e-commerce, call centers and aftersales by implementing efficient operations to ultimately guarantee customer experience in stores and in an omnichannel context. As a major milestone for Operations at Hermes, SAP Retail will be deployed in all countries starting with Singapore subsidiary.

MAIN ACTIVITIES

Under the responsibility of the Regional Operations Manager, the SAP Operations Assistant Manager will closely collaborate with Singapore subsidiary and Singapore Operations Director to accompany the deployment of SAP pilot. After Singapore. Deployment will be replicated to other subsidiaries.

The SAP Operations Assistant Manager will also have to connect to various stakeholders to ensure the process implemented in Singapore are compliant with local needs, to identify gaps for upcoming deployments and ensure smooth change for all stakeholders.

• Operations Teams in Singapore and in the Region (approx. 20 individuals across 6 markets)
• Regional Team: 5 different departments at regional level (Customer Experience, Retail Merchandiser, Internal Control, IT and Legal) and their related local teams,
• Group Teams in Paris (Operations, Digital, Aftersales)
• Accenture Consulting Teams locally and in Paris

For each key stream of retail operations:

• Stores operations
• Warehouse operations and Supply Chain
• Ecommerce Operations and Omnichannel services

The SAP Operations Assistant Manager will work in two different office spaces: regional office located at Wheelock and Singapore office located at The Heeren.
We are looking for :

A TRANSVERSAL PROJECT MANAGER WITH STRONG COORDINATION SKILLS

• Coordinate various stakeholders to ensure smooth progress, deployments and training across each domain.
• Consolidate markets needs and issues to report to relevant Teams

Please refer the Job description for details