Regional Support Coordinator

at  Pieta House

Pieta’s vision is a world where suicide, self-harm and stigma have been replaced by hope, self-care and acceptance.
Pieta provides a range of counselling services for people who are suicidal, engage in self-harm or who are bereaved by suicide.
Pieta House also operates a national 24-hour helpline (1800 247 247) and a dedicated Education and Training office.
We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.
Location: Remote
Position Type: 11-hours per week over 2 days Fixed Days & Hours: Mondays 1-6pm Fridays 3-9pm
Salary: €15.23 per hour
About the Role:

ABOUT THE ROLE:

• The role of the Regional Support Coordinator is to provide a caring and compassionate first point of contact to those in crisis wishing to access Pieta’s intervention and counselling services
• You will be completing risk and suitability screening with each client and providing appropriate signposting as required. An ability to manage highly emotive situations, to remain calm and respond appropriately is essential
• You will be working remotely providing phone support on Pieta’s busy Therapy Services Line which operates Monday - Friday from 8am-9pm and Saturdays from 9am-2pm
• You will supported in your role by your manager, the National Regional Support Coordinator and you will work within a team of 12 other remote Regional Support Coordinators

RESPONSIBILITIES OF THE REGIONAL SUPPORT COORDINATOR:

• Be the first point of contact for potential clients and/or other stakeholders by answering the phone and dealing with queries
• Support callers to access pieta’s intervention and counselling service by completing a risk and suitability screen with each client and provide appropriate signposting as required
• Check and manage waiting lists to ensure clients have been contacted with either an appointment, or a phone/safety call to the client
• Ensure accurate record keeping and client status/appointment updates (using Salesforce CRM)
• Liaise with Lead Therapists and the Line Manager to ensure appropriate allocation of waiting lists
• Liaise with key stakeholders
• Ensure data kept in line with GDPR, data protection and confidentiality policies
• Support Data Analyst and Team Lead in ensuring accurate data and reporting
• Work in accordance with the policies and procedures of Pieta at all times
  The successful candidate must have: