Registration and Crisis Navigator

at  Catholic Charities Diocese of Trenton

JOB SUMMARY:

Coordinates pre-intakes, registration process, and case management linkage to appropriate community services for the behavioral health programs of Catholic Charities, Diocese of Trenton.

• Receives and screens initial requests for services offering guidance with crisis navigation to internal and external parties as appropriate.
• Collects pre-intake information, financial information, verification of benefits, schedules intake appointments, and implements follow-up for appointments not kept or canceled appointments.
• Coordinates intake scheduling and referrals with managers, clinicians, and clerical staff when appropriate.
• Schedule Lyft for clients as appropriate
• Participates in professional development and education opportunities for crisis services.
• Working a flexible schedule, assuring department coverage Monday-Friday 8am to 8pm, Saturday –Sunday 9am to 6pm
• Required to provide additional coverage as needed
• Enters data into Electronic Health Care System database.
• Participates in evaluating overall service effectiveness. Reports all areas of concern or needs for development to the Director of Access to Care
• Uses supervision and training as opportunities to enhance professional competence.
• Provides case management linkage for consumers to appropriate community services.
• Independently completes projects identified to enhance the departmental services
• Reviews psycho-social materials to determine appropriate level of programming
• Trouble-shooting the Electric Health System to determine problem areas to be reported to Director of Access to Care
• Knowledge of various insurances to facilitate linkage to services
• Ability to adequately explain benefit information to staff and consumers
• Provide detailed description of agency programs to consumers and referral sources
• Provide programming support in the absence of the Program Supervisor
• Coordinate follow-up with referral sources concerning linkage
• Other duties as required