Regulatory Compliance Senior - Policy, Outsourcing & Complaints

at  MANGOPAY

At Mangopay, our mission is to power the payment infrastructure and payment operations of the world’s biggest and most exciting marketplaces & platforms.
We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more.
Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we’re actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you’ll be part of a dynamic, flexible, and rapidly growing team.

JOB DESCRIPTION

We are seeking a skilled and experienced individual to fill the role of Senior Regulatory Compliance with a focus on Policy, Outsourcing & Complaints/Law Enforcement Enquiries Coordinator. This role requires excellent organizational and communication skills, as well as the ability to handle multiple responsibilities simultaneously. The successful candidate will be responsible for supporting Policy management, managing the outsourcing framework effectively while also coordinating responses to complaints and law enforcement inquiries in a timely and efficient manner.

QUALIFICATIONS:

• 6+ years of experience in fintech/payment environment compliance roles.
• Bachelor’s degree in business administration, law, or related field; advanced degree preferred.
• Proficiency in English; additional language skills (French/German/Spanish) desirable.
• Excellent communication, organizational, and decision-making skills.
• Ability to work independently and collaboratively in a fast-paced environment.