Regulatory Cons Rel Assoc I

at  Duquesne Light

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

REQUIREMENTS:

• 1 + year of customer service, government relations/external affairs experience required.
• Familiarity with PAPUC Regulations chapters 14 and 56 is strongly preferred.

EXPERIENCE/SKILLS:

• Excellent communication, both verbal and written, to research issues and communicate with all appropriate parties accurate and factual information.
• Excellent analytical ability to research, review and assess issues, as well as recommend and implement problem resolutions.
• Ability to work independently while keeping key stakeholders informed and appropriately involved.
• Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills.
• Proficiency in Microsoft Office

PHYSICAL REQUIREMENTS:

• Normal office environment.
• May spend long periods sitting.
• Manual dexterity to operate a computer keyboard.
• Occasional travel within driving distance.

OVERALL PURPOSE:

DLC is seeking candidates for the role of Regulatory Consumer Relations Associate. The role will a temporary flex-time position for up to 1 year and is part of the Regulatory Consumer Relations department.
Location: Hybrid, downtown Pittsburgh, Pennsylvania

JOB RESPONSIBILITIES:

• Responsible to research and resolve PUC complaints. Prepare reports for informal complaints.
• Formulates and advocates Company position, negotiates settlements.
• Reviews the company processes regarding interactions between customers and employees to ensure that all activity is within regulations and Company procedures.
• Communicates with PUC investigators and customers in order to negotiate complaints, satisfy inquiries and complaints, and provide required information.