Relationship Manager Support Lead - Business Development

at  Shopee

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Department Business Development and Partnerships
LevelExperienced (Team Lead)
LocationIndonesia - Jakarta
The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

JOB DESCRIPTION:

• Monitor day to day activity of RM Support team, pushing for effective and fast seller’s issues resolution.
• Monitor RM key qualities, identify and execute room for improvement.
• Managing stakeholders for faster issue escalation and better coordination, including but not limited to Operation/ Logistic team, Category Management team, Project team.
• Define, implement and execute initiatives to improve RM Support team productivity.
• End to end stakeholder management, negotiation and project management

REQUIREMENTS:

• Minimum 5 years of working experience in customer serving/ customer experience background, with at least 2 years experience in leading a team
• Highly motivated and target driven
• Strong team management with high sense of ownership
• Strong analytical and logical reasoning skills
• Proficiency in using Ms Excel
• Excellent communication in Bahasa and English

Please refer the Job description for details