Relationship Manager

at  The Granite Group

Role: Relationship Manager
Location: Uxbridge (UB10)
Working hours: Monday to Friday 09:00am – 17:30pm
Salary: £31,000 OTE
As an integral part of our Retail Branch Network team, you will play a key role in driving our office’s commercial success and supporting the leadership of our dynamic branch team.
You will be a SME of the local taxi industry including the requirements, restrictions, providers & competition.
Working closely with the Branch Manager and Fleet Commercial Operation, you will actively participate to enhancing team performance, commercial business growth, whilst supporting the wider Fleet / Branch Network, and Call Center contribution.
You will be an advocate to the Acorn brand, Acorn values and embedment of Acorn culture and working environment expectations.

WHAT YOU WILL BE DOING:

• Utilising CRM system (Salesforce) to be maintained with updated files, customer outcomes, diary, lead and opportunity cycle stage.
• Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds.
• Inbound and Outbound target audience (UTA – Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s.
• Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service.
• Feedback industry comments and suggestions to MIM/HOR/HOT with solutions to counter poor outcomes or to improve customer engagement / new business sales and market-share growth.
• Identify and feedback opportunities for corporate partnerships.
• Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development.
• Attendance to internal and external meetings including but not limited to; commercial industry meetings, roadshows / events, exhibitions, and geographical placement as per department strategy.
• Collaborate with other team members including, but not limited to: Projects, Branch Network and Support functions as & when required.
• Gather competitor insight / local broker network / products to feedback to MIM/HOR/HOT
• Support BDM to effectively maintain dairy and new business prospects through to new business conversion.
• Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered.
• Support the wider Group businesses such as Rapid/Just Drive and Ride hailing hubs.
• Assisting the Branch Manager with general day to day running of the branch and leading the branch team in absence of the branch manager .

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform “Your tomorrow”
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising event