Relationship Manager

at  Walters People

JOB TITLE – RELATIONSHIP MANAGER

Position – Full Time, Permanent – Hybrid
Reporting to – Head of Client Relations
A leading motor company is currently looking for a Relationship Manager to join their team in South Dublin. This is a consultative sales role that requires the candidate to be driven and passionate about retaining, growing and selling to existing customers. The candidate must have a natural ability to form and nurture multiple relationships with key stakeholders within each assigned account.

KEY REQUIREMENTS

• A minimum of 3 years’ experience in senior corporate account management
• Excellent relationship management & consultative selling skills
• Excellent communication and presentation skills, with an ability to adapt your style to suit the situation
• Self-motivated, energetic and driven with a good communication skillset
• Experience in selling financial leasing products a benefit
• An understanding of formal procurement / tender processes, and experience in proposal /tender writing
• Strong IT literacy and strong proficiency in Microsoft Office packages and Excel
• Full Clean Driving license
  Relationship Manager - South Dubli

• Growth & Retention:
• Develop a deep understanding of the corporate client base within your portfolio to include:
• New business increment opportunities
• All key stakeholders
• Profitability
• Own & manage the fleet retention, incremental growth, cross selling and profitability targets of their customer portfolio
• Manage the tender process and advise on rate book pricing for this customer base
• Report systematically and knowledgably on performance against all these key targets
• Customer Management :
• A key requirement is to build strong working relationships with key stakeholders within your portfolio. This ranges from business executive level to procurement managers to daily flee contacts.
• Have a schedule of planned customer reviews for your database that forms part of your strategic account management. Review meetings should include:
• A review of the performance of our services for the customer
• Current fleet overview and recommendations to their benefit
• Cost saving initiatives/opportunities
• Industry up-dates / best practice advice
• Health & Safety
• Training clients on self-service initiatives e.g., reporting tools, driver apps
• Discussion on customer business performance to identify other possible business opportunities and support credit review
• Operational Responsibilities
• Ensure you have credit limits and AML requirements in place for your customers to ensure smooth operation of our services. This requires the ability to consider creditworthiness of customers and completion of a credit application.
• Work effectively with other functions within the business to ensure an exceptional customer experience
• Overview our customer satisfaction scores and take responsibility and ownership of any customer complaints / issues from your portfolio (outside customer care)
• Ensure that all documentation & information requirements from customers is both completed and collected accurately (right first time) from customers prior to hand over to operations.