Release Manager - Remote

at  NTT Data

Req ID: 284668
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Release Manager - Remote to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

BASIC QUALIFICATIONS:

• 6+ years of release management experience
• 4+ years of experience in an IT application development environment
• 2+ years of leading projects of large complex operational systems across the enterprise
• Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems, or related field preferred
• 2+ years experience in change management and process development2+ years of displayed leadership and team centric skills, strong solution orientation, and communication

DESIRED SKILLS:

• Good knowledge of software development lifecycles including waterfall and agile.
• Good knowledge of release and support management including application release and infrastructure maintenance practices.
• Good knowledge of quality metrics and tracking.
• Good knowledge of resource management and tracking.
• Experience in Microsoft Project, Excel, Visio, SharePoint, Atlassian JIRA and Confluence, ServiceNow.
• Experience in leading application release and infrastructure maintenance process improvements such as deployment automation.

• Schedule and facilitate the orchestration planning of maintenance and release changes for application development teams.
• Provide timely, accurate communication to IT and Business stakeholders related to status updates, system availability, and completion notifications activities we support.
• Demonstrate experience in problem solving, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions and developing solutions.
• Excellent at building and maintaining relationships across Information Technology teams.
• Demonstrate customer service support focus to deliver the highest, most consistent level of customer service.
• Must be committed to incorporating security into all decisions and daily job responsibilities.
• Collaborate with IT teams to schedule application releases and maintenance changes for production, including workplans and timelines. Create and maintain build deployment and maintenance schedules for the test environments. Submit work requests to teams involved in deployment and maintenance tasks.
• Anticipate issues and identify risks for a release or maintenance event, including dependency, resource, and scheduling conflicts; recommend solutions and work with management across IT teams to implement them.
• Organize and coordinate changes across IT teams to identify scope or schedule conflicts that could impact the success of release and maintenance changes
• Track the key milestones of the release and maintenance schedule through the development and deployment lifecycle. Monitor and report on status, health and risks.
• Collaborate with IT teams to define and promote release and maintenance processes.
• Define performance metrics for reporting the quality of releases and maintenance activities.
• Collaborate with various IT teams to evaluate the quality of release and maintenance activities to identify and implement process improvements, including automation.
• Support release deployment and infrastructure maintenance calls after hours.