Remanufacturing Business - Service Engineer

at  Komatsu

Date: Apr 19, 2024
Location:Chicago, IL, US, 60631
Req ID: 30026
Onsite or Remote: Hybrid Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

QUALIFICATIONS/REQUIREMENTS

• Must have at least 5 years of “hands on” field Service or shop Service experience
• Education (Trade school) or an Associates degree in Applied Science in heavy equipment/agriculture service (Komatsu ACT or other manufacturer equivalent).
• Must demonstrate excellent written and verbal communications. Ability to multi-task, manage multiple deadlines and projects. Ability to be flexible and adaptable to thrive in a fast-paced environment with the ability to handle pressure.
• Strong motivation self starts and the ability to work as an individual and in a team environment to make contributions that Komatsu results.
• Must have strong proficiency in Microsoft Office specifically with Pivot Tables and other reporting tools a plus, graphs and creating presentations. Must demonstrate strong analytical and problem-solving skills.
• Must be able to travel up to 25-30% which may include International travel without any restrictions. Additional Information: The travel required for this position is done by both plane and rental car. This position may be required to walk around stock yards on gravel or uneven pavement, required to climb and pull themselves up on mining and construction equipment, which can be both quite large and tall, in order to troubleshoot problems. Due to the nature of the position, the individual will have exposure to adverse weather conditions (hot, cold, humidity, etc.) due to the customer and distributor work sites (Example high altitude, stock yards, etc.).
• Must be able to lift a minimum of 30-40 lbs.

• Technical Service Requests (TSR) - Review and respond to incoming technical service issues to assist distribution with issues.
• Technical Service Information (TSI) - Review and process inbound TSI information and send to the respective mfg. plant for further review.
• Other special projects as required.