Remote Benefits Advocate

at  BeneLynk

COMPANY OVERVIEW

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.
Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision. WHO WE ARE We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us “miracles,” “kind,” “professional,” “human,” and “compassionate,” and all with “service that gets the job done.” We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.

POSITION SUMMARY

We are actively seeking experienced and outstanding Health Care Advocates (Remote) Benefits Advocates with experience with assisting health care members with benefits, i.e., Medicare, Medicaid, Community programs (Social Determinants of Health) to join our growing team. The Benefits Advocate’s role is to assist, educate and support Managed Care members so they are able to make appropriate healthcare decisions for their specific situation. Benefits Advocates assist members in insurance and administrative areas regarding their Medicare and Medicaid needs. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. Our outstanding (Remote) Benefits collaboration with the Manager of Business Analysis, Quality Assurance to identify issues in the

Advocates will be trained on how to navigate members through their health care benefit options and how to persuade them to make the best decision. Preference for candidates who have a background in Medicare Advantage and Medicaid case management. Limited Medicare and Medicaid experience combined with our comprehensive training program will get you where you need to be. If you are Bilingual, you are encouraged to apply!

• Education – High School or General Education Degree (Preferred)
• Experience – Experience with Medicare Advantage (MA) plan members and MA insurance and/or Medicaid case management. Direct consumer interaction Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
• Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.
• Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires. Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity.

• Physical Activities – While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.
• Weight Lifted/ Force Exerted – The employee’s job does not require weight to be lifted or force exerted