Remote Bilingual Automotive Software Trainer (Fixed Ops or Sales)

at  PBS Systems

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

QUALIFICATIONS:

• Fluent in French and English (speaking, reading, writing)
• 1-2 years’ previous experience in the automotive industry/dealership environment preferred, PBS experience considered a strong asset
• Experience in the parts/service or sales area of a dealership preferred
• High School Diploma
• Strong knowledge of Microsoft Office Suite
• Excellent communication skills
• Strong problem solving & trouble shooting skills
• Strong documentation abilities
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Willingness to go the “Extra Mile”
• Travel within Canada and the USA (1 week per month) is required; in consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) are required

THE ROLE:

As a Bilingual Software Training & Transitions (ST&T) Trainer you will provide training to existing customers in the Fixed Ops or Sales modules of our Dealer Management Software, in both English and French. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. Bilingual ST&T Trainers also assist the customer onsite/in person, when required, with new software install training.
This is a remote work opportunity based out of Montreal and the surrounding area. 75% of your time would be spent working from home and 25% of your time would be spent traveling to customer sites throughout North America.

JOB RESPONSIBILITIES:

• Learn and develop an understanding of all areas of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned module or modules
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Responds to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own module and others within ST&T
• Maintain documentation and update as processes change within department
• Willingness to commit to an ongoing system of education and cross-training
• Ensure ST&T queue is monitored
• Customer focus / excellent customer service skills
• Perform other duties and responsibilities as assigned