Remote Customer Care Associate

at  FirstService Residential

ABOUT FIRSTSERVICE RESIDENTIAL:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

SKILLS & QUALIFICATIONS:

• High School diploma or equivalency required
• Must possess strong customer service background
• Bilingual in English and Spanish preferred, but not required
• Active listening, verbal, and written communication skills
• Problem solving/analysis
• Typing speed minimum of 25 wpm

• Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
• Provide residents with service information and submit work orders as needed
• Coordinate with CM’s and Associates regarding unit and community information
• Research information using internal software, available resources and knowledge data base
• Verify and update customer information
• Open availability required for Customer Care Center hours
• Employees will have 1 designated weekday and 1 designated weekend day off per week
• FL and NC: Monday – Sunday 9:00 AM – 9:00 PM EST (8-hour shifts)
• TX:Monday – Sunday 8:00 AM – 8:00 PM CST (8-hour shifts)
• NV:Monday – Sunday 6:00 AM – 6:00 PM PST (8-hour shifts)

Pre-employment Training

• 3 Weeks Monday – Friday