Remote Field Service Technician

at  Cummins

We are looking for a talented Field Service Diesel Technician to join our team in the Sudbury area.
This position requires a significant field service work experience and requires experience with Transit/Automotive on Highway, agricultural, mining, marine, PowerGen, Industrial engines etc. The 310T or 421A Red Seal Endorsement is mandatory. This is a daytime position Monday thru Friday.

In this role, you will make an impact in the following ways:

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

EXPERIENCE

• Expert level knowledge of and/or experience with engine products
• Experience providing technical advice and coaching to more junior technicians (preferred)
• 310T/421A Red Seal Endorsement
• Norcat Common Core Underground Cert
• Nat Gas/EV training an asset
• Mining Experience
• OEM engine specific training beneficial (Cummins Service Training/courses)
• High Horsepower (HHP) experience- 19 liters and above
• First aid, working at heights, FIT testing
  Salary (hourly up to 52$) with premiums and a 5000$ sign-on bonus !

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor