(Remote) Implementation Manager, Strategic Operations

at  Harris Computer Systems

A division of Harris, Advanced Utility Systems We are seeking an experienced Strategic Implementation Manager to join our professional services team. As a key player, you will be responsible for driving strategic initiatives, ensuring successful project execution, and maintaining high standards across our organization. Your expertise in sales, SOW creation, RFP review, and performance metrics will be critical in achieving our business goals.
This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. This role requires up to 25% between the US and Canada. A valid passport is required.
What your impact will be:

Strategic Planning and Execution:

• Collaborate with cross-functional teams to develop strategic roadmaps for implementing new technologies and processes.
• Ensure alignment with organizational goals and client needs.
• Lead the execution of strategic projects within established deadlines and budgets.

Sales and SOW Creation:

• Work closely with sales teams to understand client requirements and translate them into comprehensive SOWs.
• Develop and modify SOWs based on project scope, deliverables, and client expectations.
• Ensure accurate documentation of project details and contractual agreements.
• RFP Review/Response based on PS best practices.

KPIs and Metrics:

• Define and track key performance indicators (KPIs) related to project implementation.
• Establish performance benchmarks and standards for project success.
• Regularly analyze metrics to identify areas for improvement and optimize processes.

Process Optimization:

• Evaluate existing operating procedures and systems.
• Identify opportunities for process improvement, efficiency gains, and risk mitigation.
• Implement standardized procedures to enhance overall performance.

Stakeholder Management:

• Collaborate with internal and external stakeholders, including clients, vendors, and team members.
• Communicate project progress, risks, and outcomes effectively.
• Foster strong relationships to drive successful implementation.

Quality Assurance:

• Ensure adherence to quality standards throughout project lifecycles.
• Conduct regular audits and assessments to maintain consistency and excellence.
• Address any deviations promptly and proactively.

What we are looking for:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in strategic implementation, project management, or professional services.
• Proven track record in sales, SOW creation, and successful project delivery.
• Strong analytical skills with the ability to interpret data and drive informed decisions.
• Excellent communication, negotiation, and problem-solving abilities.
• Certifications in project management (e.g., PMP) or related fields are a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Collaborative and dynamic work environment.

If you are a results-oriented professional with a passion for strategic implementation and process excellence, we encourage you to apply! Join our team and contribute to the success of the Harris family!
About Harris:
Harris
is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
About Advanced Utility Systems:
Advanced
Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS.

Please refer the Job description for details