Remote Inbound Sales Representative

at  COVE LIVING PTE LTD

About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city.
At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.

JOB SUMMARY:

As an inbound sales representative, you will be responsible for handling incoming emails, and inquiries from potential customers who are interested in our products or services. You will engage with these leads, understand their needs, provide information about our offerings, and guide them through the sales process to ensure a positive experience and successful conversion.

QUALIFICATIONS

• Previous experience in sales, preferably in an inbound sales role.
• Bachelor’s degree in business, marketing, or a related field (preferred).
• Excellent communication and interpersonal skills.
• Strong listening skills and ability to understand customer needs.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented and able to work under pressure to meet sales targets.
• Familiarity with CRM software and sales processes.
• Ability to work in a fast-paced environment and adapt to changes.
  What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting
  young startup incubated through Antler. Co and you’ll be working directly with the three co-founders:
  where you’ll also get to experience first-hand what it takes to get a new high-growth business off the
  ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from
  day one. Everything you do matters and will add up to make an impact on the team so we will always
  appreciate the diverse ideas and inputs from everyone. We embrace your development in your
  journey with us. The team is fast-paced, hard-working, and expects results but we also highly value
  our employee engagement and are committed to a human and empathetic environment with plenty
  of fun thrown in

• Respond to Inquiries: Handle inbound emails, and chat messages from prospective customers in a timely and professional manner
• Understand Customer Needs: Listen actively to customers’ requirements, questions, and concerns to understand their needs and provide appropriate solutions
• Provide Product Information: Educate customers about our products or services, including features, benefits, pricing, and promotionsQualify Leads: Determine the suitability of leads by asking relevant questions to understand their budget, timeline, and decision-making process
• Demonstrate Value: Effectively communicate the value proposition of our products or services and how they meet the customer’s needs
• Handle Objections: Address customer objections or concerns with confidence and providesolutions to alleviate any doubts
• Scheduling of viewing: Ensuring viewings are plotted in the calendar of the field sales people with all relevant information
• Close Sales: Guide qualified leads through the sales process, close deals, and achieve monthly or quarterly sales targets.
• Follow-Up: Follow up with leads who have expressed interest but haven’t made a purchase yet to nurture them through the sales funnel
• Documentation and Reporting: Maintain accurate records of interactions with customers i the CRM system and have insight into your sales activities, leads, and conversion rates
• Collaboration: Work closely with the sales team, marketing department, and other relevant departments to optimize sales processes and improve customer experience
• Continuous Learning: Stay updated on product knowledge, sales techniques, and industry trends to enhance selling skills and meet or exceed sales targets
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service and support throughout the sales process