Remote Night Support Worker – SHAP

at  YMCA Liverpool

PROFESSIONAL PRACTICE AND DEVELOPMENT

• Attend regular supervision sessions with the Line Manager in accordance with the supervision contract
• Maintain good professional practice and ensure ongoing development, through use of supervision and training
• Respect the confidentiality of residents using the service and be responsible for the security of personal and confidential information
• Carry out all these duties within the organisation’s safety guidelines
• Ensure personal records are correctly maintained
• Ensure effective communication with staff within YMCA Together
• Work flexibly to meet the changing needs of the organisation
• Undertake any other duties that may be reasonably requested
• Flexible and positive approach with all team members
• To be committed to learning and personal development both as an individual and as part of a team
• Observe and ensure compliance with the Service Code of Conduct, to include professional boundaries and the confidentiality of information at all times
• Ensure adherence to YMCA ‘Visitors’ procedure
• Dealing promptly with all complaints in line with YMCA policies and procedures
• Uphold and nurture YMCA’s Equal Opportunities policy of anti-discrimination across all services
  It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

JOB PURPOSE

This service will provide support to vulnerable young people (age 18-25) who are experiencing or are at risk of homelessness or rough sleeping with medium to high support needs. As a support worker you will be focused around facilitating recovery, self-development and preparing for independent living. The aim of the support is to ensure that young people are supported and empowered to make positive choices about their life and to develop the tools required to live a life free from homelessness. As a support worker you be expected to have specific skills and experience of working with young people and engage them using range of tools, language and platforms that are familiar to young people e.g. technology, social media etc.
As a Night support worker you will recognise that the people that we work alongside have often experienced trauma and will work in a way which understands this. You will work alongside our Assistant Psychologist for people that require it. As a night worker you will be expected to make visits to the people we support and be on hand to help manage any other ad hoc enquires and needs. You will work closely with the allocated support workers to ensure that support is constant on a 24-hour basis and that support plans are created and kept to. You will carry a caseload of up to 2 young people as a secondary case owner.
Due to the nature of this role, you will need to have a driving license with full access to a car.

DUTIES AND RESPONSIBILITIES

• To maintain and update resident’s electronic records and rent payments on DAVE Housing Management System
• Provide clear and accurate information in respect of all service users in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.
• To work as part of the Night Support Team and be based at one of our 24-hour provisions.
• Ensure that service users have a full understanding of their rights and responsibilities during their time within the service.
• Support service users to achieve their goals and targets as defined/ agreed within their support plans and empower them to reach their aims .
• Manage, update, and communicate service users risk assessments in line with YMCA Together policy and procedure.
• Ensure service users shape their own support and understand the purpose of the support provided.
• To maintain and update resident’s electronic records and rent payments on DAVE Housing Management System
• Provide clear and accurate information in respect of all service users in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.
• Support all service users with future tenancy planning ensuing that everyone has the skills to live independently away from a supported housing pathway.
• Motivate and challenge service users so they realise their goals.
• Liaise between service users and external agencies regarding the provision of specialised support when appropriate.
• Encourage involvement and participation among service users in the running and shaping of the wider service provided by planning and attending regular service user meetings and forums.
• Deal promptly with all complaints and protection from abuse disclosures.
• Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people.

SPECIFIC DUTIES

• Carry out evening welfare checks in during every shift in service users own home.
• Carry out induction to all new residents of the service.
• Completion of housing benefit application and YMCA Together License Agreement
• To deal promptly with all serious incidents, complaints, and safeguarding/abuse disclosures
• To creatively support and engage with all service users that may have a history of non-engagement.
• To support & facilitate service users move-on from the service.
• To ensure the smooth handling of support on a 24-hour basis.
• To support staff in the Hostel that you are based in with all aspects of their role when not supporting SHAP service users.