Remote Support Engineer - Alarms

at  Schneider Electric

Warrington, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Aug, 2024Not Specified31 May, 2024N/AGood communication skillsNoNo
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Description:

Job Description:
Tech Troubleshooter: Be a Remote Support Hero at Schneider Electric

SUMMARY:

  • Join Schneider Electric’s Connected Services Hub and revolutionise customer support for our industry-leading EcoStruxure solutions.
  • Use your technical expertise to troubleshoot issues remotely, helping customers across 20+ countries.
  • Be a customer champion, resolving their technical challenges and maximising their satisfaction.
  • This fast-paced, role offers continuous learning and a chance to make a real impact.

Responsibilities:

  • Become a Remote Support Rockstar: Analyze data, diagnose problems, and resolve technical issues for connected products – all remotely from our Warrington Hub!
  • Empower Customers: Guide them through software installation, setup, and navigate them towards success with EcoStruxure.
  • Collaborate for Success: Work with product experts and field service teams to ensure seamless customer experiences.
  • Be a Data Detective: Analyze logs and alarms to pinpoint issues and prevent unnecessary on-site visits.
  • Continuous Improvement Champion: Help us refine our processes and meet key service level agreements.
  • The Knowledge Network: Share your expertise and learn from a global team passionate about innovation.
    Qualifications:

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

IT

Graduate

Proficient

1

Warrington, United Kingdom